Think CX: Part 20

6 Key CX and UX Takeaways from 2021

2020 had a profound impact on society with many industries seeing their business models fundamentally altered. 2021 is when we saw and experienced advancements as digital channels became mainstream and transformed how we find and purchase goods and services. Our panel of experts will provide insights into the following:

  • A look back at key changes which took hold in 2021
  • Lessons learned from some of the world’s biggest and most innovative brands
  • Essential steps to consider to stay relevant in 2022

6 Key CX and UX Takeaways from 2021

Wednesday, December 15, 2021
10 a.m. PST // 1 p.m. EST



VP of Expert Services, EMEA

Chris Perkins

VP of Expert Services

Sarah Pinvises

Group Account Director

Dawn Ridge

Enablement Strategy