The Great Collide: Using Data to Create Great Customer Experience
57% of customers say they’ve stopped buying from a company due to a bad customer experience. Failing to leverage the right data is partially to blame. What’s the best way to use data to create stellar customer experiences?
Watch this discussion to learn:
- How to break down data silos and increase collaboration, especially as more teams work remotely
- What data sources to combine to gain new insights
- How to improve the visibility of disparate data and make data more actionable