The Great Collide: Using Data to Create Great Customer Experience

57% of customers say they’ve stopped buying from a company due to a bad customer experience. Failing to leverage the right data is partially to blame. What’s the best way to use data to create stellar customer experiences?

Watch this discussion to learn:

  • How to break down data silos and increase collaboration, especially as more teams work remotely
  • What data sources to combine to gain new insights
  • How to improve the visibility of disparate data and make data more actionable
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Webinar Recording

Think CX, Part 2—The Great Collide: Using Data to Create Great Customer Experience

Panelists

Veronika Sonsev

Co-Founder, CommerceNext

Kash Bennett

Product Manager, Evolv AI

Ben Labay

Research Director, CXL Agency