Think CX: Part 18
Confused about AI, ML and CX? Get a crash course.
Artificial Intelligence (AI) and Machine Learning (ML) are becoming center stage as companies look to become more agile and better targeted with their customer experience (CX). But not all AI/ML is the same and how it is applied to CX can have a major impact on success. This webinar will dive into the basics of AI and ML and how Evolv AI’s platform uses this technology to dramatically impact the CX for our clients and their customers.
Listen to two of our product leaders as they explore:
- AI and ML 101—a high-level view of their different applications and use cases
- The challenges with improving the CX
- Evolv AI’s algorithms and the secret behind continuous optimization and personalization