Think CX: Part 17

UX Experimentation: What's In and What's Out?

Running a successful experimentation program that delivers results on digital channels is easier said than done. Many companies try to use testing tools but that approach has major challenges. Two of Evolv AI’s services experts will dive into how best to create a program by focusing on design, workflow and content, including:

• The top 3 UX changes that don’t work in 2021
• The top 3 UX changes that every company must implement
• Real examples and best practices from client engagements