Think CX: Digital Leaders Tell All, Part 14

How to Leverage Ecommerce and Digital to Capitalise on Key Consumer Trends

The retail battleground has changed significantly in the last 12 months, requiring companies to rethink their approach and develop new playbooks. Join Martin Newman, the consumer champion and renowned keynote speaker, columnist, author, expert and advisor who will discuss practical ways to improve the customer experience. Martin draws from his extensive experience at companies including Burberry, Pentland Brands, Ted Baker, Harrods, and advising a host of other household name brands.

In this webinar, Martin Newman will answer your questions and cover topics including:

• Transforming the end-to-end customer experience in the face of market disruption
• Scaling and strengthening end-to-end chains
• Developing the right playbook to not only survive but thrive in e-commerce
• Leveraging AI technology for sustainable long-term success