Think CX: Digital Leaders Tell All, Part 13
Digital Customer Experience (CX) best practices for airlines and hotels
The travel industry was one of the hardest hit by the pandemic. All signs point to a steady recovery as people once again start to travel for leisure and business. It is not business as usual for travel and hospitality companies. Consumer expectations have changed dramatically and the looming effects of the pandemic demand careful consideration when crafting the customer experience on websites and mobile apps.
In this webinar, you'll learn:
- New trends for 2021 including: longer and more expensive trips, nomad travel, sustainable travel, and connected travel
- The rise in international trips and considerations to reduce travel anxiety when visitors look for the best deal
- Helping visitors find the right options and get them to hit the 'buy' button
- How to capitalize on every visitor by serving a continuously optimized experience