Think CX:Digital Leaders Tell All, Part 11

Vision 2021: Key Trends in Customer Experience Optimization

2021 offers a fresh outlook and new opportunities for many companies. More than ever, digital channels have become the growth engine anchored by accelerated digital transformation projects and a focus on delivering a superior customer experience (CX). 

Join our panelists as we discuss some of the most important trends shaping the CX agenda. This will include a focus on what every company needs to prioritize in order to stay relevant and outpace their competitors.

In this 45-minute webinar, you will learn:

  • The importance of a contactless CX
  • How to optimize for an omni-channel experience
  • The rise of real-time optimization and personalization
  • How AI can deliver consistently better experiences

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Ning Gao linkedin-icon-mars

Former Head of Optimization & Personalization at Verizon


Andrew Wait linkedin-icon-mars

Board member at Fender, Evolv, Seasoned, BUSSU, KAPCO; Former President of Lynda.com


Michael Scharff linkedin-icon-mars

CEO at Evolv


Tyler Foster linkedin-icon-mars

CTO at Evolv