THINK CX: DIGITAL LEADERS TELL ALL, PART 10

How a new focus on digital experiences is shaping consumer banking

Consumer financial services experienced one of the biggest advancements in years. If there is a silver lining to COVID-19, it is the way banks and credit unions accelerated their digital transformation plans to deliver a better digital experience for their customers. In North America, there is still a long way to go to match what is available in other countries. This webinar dives into some of the key initiatives underway and what to focus on to improve the CX.

In this webinar, you’ll learn:

• How to approach a consolidated journey across any digital screen: Desktop, Mobile, Kiosk and ATM
• The importance of a dynamic and personalized mobile experience
• The low hanging fruit: credit card signups and loan comparison shopping