THINK CX: DIGITAL LEADERS TELL ALL, PART 8

Why were companies like Best Buy and Verizon so successful in 2020?

2020 was a trying year but some companies have experienced record growth by focusing on their digital customer experience. They prioritized their innovation on delighting customers and creating frictionless experiences. Two of Evolv’s experts provide their thoughts on what has made these companies so successful.

In this 30-minute webinar, you’ll learn:

• The difference between testing and optimizing
• How to plan an effective customer experience strategy
• A deep dive into several companies who are doing it well and why