Think CX: Digital Leaders Tell All, Part 9

A Look Back at Key Digital Experience Trends That Shaped 2020

2020 was filled with key learnings for digital leaders. Companies that accelerated their digital transformation efforts with a focus on digital experiences gained a clear advantage. In the new normal, these companies have succeeded by creating frictionless, and increasingly omnichannel experiences for their customers. Some up and coming brands put a stake in the ground and set a new bar for digital trends.

Join us as we discuss what digital experience optimization trends digital leaders are focused on heading into 2021.