Think CX: Part 15

Digital Experiences Are the Key to Growing Consumer Brands

Consumer brands need to focus on the customer experience to capture greater market share. COVID accelerated by 5 to 10 years the pace of e-commerce and today any brand not set up properly with a digital journey is going to have a hard time. This webinar explores some key trends including:

• The importance of creating a showroom-like experience online
• Tactics that result in higher average order values (AOV)
• Using experimentation as a competitive weapon